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//-->How to…What you need to know•SGP are SSP’s contracted maintenance providerReport a Fault with SGP•You should no use anyone else unless authorised to do so by your line manager•If you experience any problems with the Web Site – please send an eMail to the following address and someonefrom the SGP IT department will look into your query and get back to you: websupport@sgp.co.uk•You can view as many jobs, Incidents, Quotes on one screen at the same time•You can view any date range, going as far back as you wish•When you select any function or request any information a row of yellow stars will move along the top of thescreen. This will continue to move while the information is being obtained•At any time, you can hide the menu•If there is more than one page of Information, you cannot scroll down to the next page – you must click on thePage Number at the top of the page•You do this by clicking on‘Hide Menu’- this then changes to‘Show Menu’.To open the re-open the menu, click on the‘Show Menu’headingSummary Page•This shows Stats relating to Jobs, Quotes, Security and Health & Safety Incidents•Any stats that are highlighted can be clicked on, and the information be viewed in a gridHow we do it…•Open Internet Explorer•Enter web address in the Address field:www.sgp.co.uk•Click in the orange Client Login window•Enter your User Name and Password(supplied by SGP)•This will take you into the Main Screen (see above)•Follow the step by step instructions in the SGPmanual attachedYou are responsible for…• Reporting all faults through SGP• Following up any outstanding logged calls• Escalating any issues to your line manager• Making sure your cleaning Rota’s arecompleted and up to date, thereby helpingreduce breakdowns with preventativemaintenanceMarch 2009March 2009• Escalating jobs to be authorizedin a timely fashion and within budgetYour challenge…• Keep your maintenancespend within budgetTeam MembersTeam Members
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